Customer Support Engineer

Assist customers using Contentful to build digital experiences.

• •Contentful's Customer Support Engineers assist customers using Contentful to build digital experiences.
• •They work directly with developers, troubleshoot issues, and escalate when necessary.
• •Key Responsibilities Assist customers with scaling and new integrations.
• •Identify and research Contentful-related issues.
• •Troubleshoot and resolve issues through ticket-based assistance.
• •Escalate issues to the Engineering team when necessary.
• •Practice empathy and anticipate customer needs.
• •Requirements Minimum 2 years experience in Support and/or Customer-facing processes.
• •Experience with APIs and API-based SaaS integrations.
• •Software development exposure/troubleshooting experience in supported languages.