Customer Success Engineer

Design and implement technical solutions for Enterprise customers to enhance platform integration.

• •This role exists to unlock technical value for SafetyCulture’s Enterprise customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes.
• •Key Responsibilities Own technical solution design for Enterprise customers: from scoping integrations and data workflows through to working implementations that enable full platform value.
• •Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts.
• •Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.
• •Requirements Proven ability to design and implement data solutions: writing SQL queries, modelling relational databases, and translating raw data into business-relevant insights.
• •Comfortable building across scripting or programming languages (e.g.
• •Python, JavaScript, Ruby, Golang) to automate workflows or extend platform capabilities for specific customer use cases.
• •Confident reading API documentation and building or troubleshooting API integrations in enterprise environments.