Technical Support Engineer

Help customers resolve complex technical challenges and ensure reliability across connectors and integrations.

• •As a Technical Support Engineer, you’ll be helping customers resolve complex technical challenges, ensuring reliability across connectors and integrations, and shaping how Atlan scales support excellence as we grow.
• •Your work directly contributes to customer success, product quality, and operational scale.
• •Key Responsibilities Troubleshoot complex product, integration, and data stack issues for customers.
• •Reduce Engineering dependency through deep debugging and clear root-cause analyses (RCAs).
• •Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve escalations.
• •Strengthen processes by building reusable documentation, playbooks, and automation that scale support quality.
• •Requirements 6–7+ years of experience in technical support within the modern data stack ecosystem.
• •Proven ability to troubleshoot complex technical issues across APIs, connectors, authentication, and integrations.
• •Strong technical expertise in Kubernetes, cloud platforms (AWS, GCP, Azure), and advanced SQL.