Manager, Customer Success, Scale EMEA

Develop and lead a high-performing Customer Success team in EMEA.

• •The Manager of Customer Success, Scale EMEA is a critical role within the field organisation.
• •You will be instrumental in developing Customer Success talent at Contentful.
• •Key Responsibilities Recruit, hire, train, and coach new team members.
• •Be a mentor and provide hands-on coaching and professional development for Renewal Managers and CSMs.
• •Create processes, set best practices and build replicable patterns for go to markets initiatives.
• •Help scale the Growth Customer Success segment through automations.
• •Serve as a stakeholder and point of escalation internally and in customer engagements.
• •Requirements 4+ years managing or leading B2B SaaS CS or Account Management teams, or senior customer success roles at the individual contributor level, with 5+ years in CS or Account Management overall.
• •Preferred: Hands-on experience building and running Scaled CS teams
• •programs, playbooks, and digital motions included.