Professional Services Consultant

Consult customers on Gong platform deployment and adoption to achieve business outcomes.

• •Gong is seeking a Professional Services Consultant to guide Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform.
• •You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively.
• •Key Responsibilities Conduct discovery and business process mapping to analyze current state revenue workflows and define the optimal Gong solution.
• •Execute hands-on system configuration of the Gong platform to meet customer business requirements.
• •Support organizational change management (OCM) activities to drive user adoption.
• •Own the quality assurance process, including UAT coordination and post-go-live hypercare support.
• •Requirements 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations.
• •Proven ability to manage relationships with a variety of stakeholders across different functional teams.
• •Strong working knowledge of revenue operations and business processes.
• •Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).