Senior Director, Customer Success

Lead global customer success for AlphaSense's Corporates and Consulting business.

• •The Senior Director, Customer Success will lead the global customer success organization for AlphaSense's Corporates and Consulting business.
• •Key Responsibilities Own Global CS Strategy & Execution Lead High-Performing Managers Drive Adoption & Advocacy at Scale Build + Scale Digital Success Strategic Account Oversight Requirements Seasoned customer success leader with 10+ years in client-facing SaaS roles Proven track record of owning adoption outcomes at scale Experienced leader who has owned and delivered against renewal/retention targets Strategic thinker who translates high-level business goals into executable team programs Exceptional executive communicator