Manager, Service Operations

Manages Palmetto's post-PTO service coordination operations.

• •The Manager of Service Operations leads Palmetto’s post-PTO service coordination function, overseeing the end-to-end workflow from intake through site visit scheduling and invoicing.
• •Key Responsibilities Own the service coordination operation from intake through scheduling, service resource assignment, and invoicing.
• •Lead and develop a team of Team Leads and Service Project Coordinators, setting clear performance expectations, monitoring KPIs, and driving accountability.
• •Drive performance against core operational metrics, including site visit resolution timelines, partner SLA adherence, cost of service, and customer experience.
• •Requirements Minimum 3 years of experience in residential solar installation, with a strong understanding of system components, installation practices, and common service issues.
• •Minimum 2 years of experience managing teams in a service, operations, or field coordination environment.
• •Demonstrated experience leading operational functions with accountability for KPIs such as timelines, cost, and customer experience.