About the role
Manages product security technical managed services and leads a technical services team.
- •Operational leader managing delivery of Product Security Technical Managed Services, scaling new offerings and leading a multidisciplinary technical services team.
- •Key Responsibilities Manage day-to-day execution and quality of managed services engagements.
- •Own full engagement lifecycle from scoping to renewal and expansion.
- •Design and operationalize new managed services and related processes.
- •Partner cross-functionally to inform product roadmap and go-to-market.
- •Requirements Direct people management experience for technical teams.
- •Experience with product security service delivery and methodologies.
- •Skilled in operationalizing platforms, SLAs, and KPIs for services.
- •Customer-facing experience with escalations and satisfaction management.
Match insights
Level:Manager