Customer Support Specialist

Provide support and resolve issues for healthcare professionals.

• •As a Customer Support Specialist, you will be the primary point of contact for healthcare professionals, answering their questions and providing the support they need to care for their residents.
• •You will work within the Service & Support team to ensure healthcare professionals feel fully supported.
• •Key Responsibilities Act as a point of contact and provide support to healthcare professionals, primarily via phone and email, with genuine attention.
• •Proactively call healthcare professionals during the day, evening, and night to check in on how they are doing.
• •Improve processes, products, colleagues, and yourself within a growing organization.
• •Requirements Enthusiastic, service-oriented, and eager to be part of a positive and hardworking team.
• •Ability to maintain an overview and tackle any support request.
• •Eager to learn and strong communication skills to connect with healthcare professionals in the Netherlands & Belgium.
• •Proactive and willing to roll up your sleeves, always ready to help others and continuously improve.
• •Fluent in Dutch; English is a plus.