Staffing Program Manager

Lead and coach a team of Customer On-Sites across strategic accounts.

• •Lead and coach a team of Customer On-Sites across strategic accounts, owning operational health, service delivery, and account growth while spending time in the field.
• •Key Responsibilities Manage, coach, and develop Customer On-Sites to ensure accountability and continuous improvement.
• •Own portfolio health: service levels, fill rates, attendance, and worker performance.
• •Serve as senior Traba relationship owner, run business reviews, and lead escalations.
• •Maintain field presence, support during peaks, and implement consistent on-site playbooks.
• •Partner cross-functionally to align account strategy and drive hiring, onboarding, and expansion.
• •Requirements 4+ years in operations, staffing, account management, or field leadership; 1–2 years managing people.
• •Experience leading distributed/field teams in high-volume environments.
• •Strong customer-facing communication and coaching skills; bilingual (English/Spanish) preferred.
• •Operational rigor, data-driven mindset, and comfort with spreadsheets and playbooks.