About the role
Provide excellent customer service and resolve issues for restaurant guests and owners.
- •The Support Specialist will work with our growing customer support team to deliver excellent service to our end users (restaurant guests) and clients (restaurant owners), utilizing an amiable and hospitality-focused voice.
- •Success in this role requires a talent for real-time, efficient problem-solving and technical communication skills.
- •Key Responsibilities Provide email and phone support to guests and merchant partners via our phone system on the Zendesk ticketing platform.
- •Complete 70 tickets/day with a one-touch ticket percentage of 80% or higher and a QA score of 95% or higher.
- •Maintain close and open communications with restaurant owners and guests until an issue has been resolved.
- •Escalate complex issues to Tier 3 and Management appropriately.
- •Communicate technical issues to our end users and development team and follow up with the team and end users according to our policies.
- •Requirements 1-2 years Customer Service experience.
- •Experience working with CRM software (Zendesk is preferred).
- •Good oral & written communication skills and the ability to communicate efficiently with the development team as well as our end users and merchant partners.