Senior Product Manager, CX Automation

Enhance customer support through automation at Coinbase.

• •Join Coinbase to build the future of finance by enhancing customer support through automation.
• •You'll shape how millions of customers experience Coinbase support.
• •Key Responsibilities Own product strategy and delivery for chat, voice, and proactive support surfaces.
• •Drive automation rate and CSAT improvements by identifying high-impact opportunities.
• •Build AI-integrated capabilities by partnering with the Intelligence team and 3P AI vendors.
• •Requirements 7+ years of product management experience with depth in both customer-facing product surfaces and platform/systems work.
• •Experience building or scaling AI-powered customer support products.
• •Track record of defining and tracking success metrics across complex funnels.