Customer Success Specialist

Assist nonprofits with fundraising and product adoption.

• •Givebutter is seeking a Customer Success Specialist to assist nonprofits with fundraising and product adoption.
• •You will support a portfolio of customers by delivering education, facilitating adoption, and ensuring a positive post-onboarding experience.
• •Key Responsibilities Host and support sessions focused on product usage and fundraising.
• •Support customers post onboarding through structured success motions.
• •Guide customers through Givebutter features via email, Zoom, and phone.
• •Contribute to customer education by maintaining help content.
• •Requirements 1 to 3 years of experience in a customer-facing role.
• •Comfort supporting multiple customers simultaneously.
• •Strong written and verbal communication skills.
• •Tech-savvy, with confidence in learning software tools.