IT Help Desk
AddiBuy Now, company
Bogotá, ColombiaMid
Andreessen Horowitz
Union Square Ventures
GIC
Citius
BTG Pactual
Monashees
About the role
TL;DR
Ensure operational continuity and productivity for Addi employees.
- •Ensure operational continuity and productivity for all Addi employees through flawless and secure technology infrastructure management.
- •Key Responsibilities Maintain a 95% ticket resolution rate within Asana SLAs.
- •Ensure 100% of the device fleet complies with hardening policies and MDM standards.
- •Achieve a 0% error rate in access and license provisioning/deprovisioning.
- •Automate at least 3 recurring manual processes per quarter.
- •Create and update a technical knowledge base to reduce Level 1 basic ticket inflow.
- •Requirements 2-3+ years of direct experience in technical support for startups.
- •Mastery of hybrid infrastructures (macOS/Windows) and Cloud environments.
- •Ability to autonomously resolve complex Level 2 and 3 incidents.
Required skills
BashPythonAsana
Domain expertise
fintech
Tech stack
BashPythonAsana