About the role
Act as a liaison between the Customer Support Team and the Engineering teams.
- •Act as a liaison between the Customer Support Team and the Engineering teams to secure the Pigment platform.
- •Key Responsibilities Proactively prevent issues in production.
- •Address any events happening in production.
- •Propose improvements to increase customer satisfaction.
- •Requirements 5+ years experience in L3 technical support, software incident management, or technical lead.
- •Understanding of code or technical concepts.
- •Experience with building data models.
- •Curious and hands-on attitude.
- •Strong sense of ownership and perseverance.
Match insights
Level:Senior