Customer Success Manager

Drive growth and retention for Anima's personalized medicine technology as a Customer Success Manager.

• •Join Anima as a Customer Success Manager to drive growth and retention for our personalized medicine technology.
• •Key Responsibilities Onboard new clinics and drive adoption of Anima's technology.
• •Build deep relationships with customers to protect and grow revenue.
• •Translate clinical and administrative pain points into actionable insights for product teams.
• •Build and iterate on CS playbooks and processes to scale user fanaticism.
• •Act as a conduit between users and product teams to shape future iterations of Anima.
• •Requirements 3+ years in B2B SaaS Customer Success at a high-growth startup.
• •Track record of driving retention and surfacing expansion opportunities.
• •Gifted relationship builder who reads people fast and earns trust quickly.
• •Obsessed with customer experience and self-starting.