Senior Customer Success Manager

Drive long-term value and build strong client partnerships as a Senior Customer Success Manager.

• •As a Senior Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio, driving long-term value and building strong client partnerships.
• •You will interact with executive-level stakeholders and ensure customers maximize value from our cybersecurity solutions.
• •Key Responsibilities Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
• •Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
• •Advocate for customers internally and help influence product and service improvements through their feedback.
• •Track customer health metrics and transform insights into actionable strategies.
• •Requirements Extensive experience in Customer Success, Account Management, or a similar customer-facing role.
• •Comfortable communicating and presenting in both Dutch and English.
• •Highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
• •Customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value.