Senior Customer Support Engineer
NetBox LabsNetwork Infrastructure company
RemoteSenior
NGP Capital
Headline
Sorenson Capital
Flybridge Capital
Notable Capital
Mango Capital
About the role
TL;DR
Be the technical anchor for customers, resolving issues and bridging needs with product capabilities.
- •As a Customer Support Engineer at NetBox Labs, you will be the technical partner your customers rely on, helping them get real value from NetBox and our broader product suite.
- •Key Responsibilities Build deep familiarity with each customer's environment, goals, and constraints Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers Help customers translate their network management goals into NetBox workflows and adoption paths Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades Manage the full post-sale technical lifecycle: onboarding, version upgrades, and ongoing deployment health Requirements NetBox, DCIM, IPAM, and core networking concepts Docker (with Compose) GitHub or GitLab SQL, PostgreSQL, CSV, and JSON processing SSH, Linux command line, shell scripting Python, pip, REST APIs
Required skills
DockerSQLPostgreSQLLinuxPythonDjangoKubernetesPrometheusGrafanaOAuthSAML
Nice-to-have skills
DjangoKubernetesPrometheusGrafanaOAuthSAML
Tech stack
DockerSQLPostgreSQLLinuxPythonDjangoKubernetesPrometheusGrafanaOAuthSAML