Bot Manager
Cato NetworksSASE company
Tel Aviv, IsraelMid
Lightspeed Venture Partners
Acrew Capital
Greylock Partners
Vitruvian Partners
ION Crossover Partners
Adams Street Partners
Operations & Strategy
About the role
TL;DR
Manage and improve the performance and quality of the Support bot.
- •Cato Networks is seeking a Bot Manager to own the ongoing quality, performance, and effectiveness of their Support bot, ensuring it delivers accurate and valuable responses and continuously improves over time.
- •This role sits at the intersection of Support, technology, and business operations.
- •Key Responsibilities Own the ongoing monitoring and evaluation of the Support bot’s performance and response quality.
- •Define and track relevant KPIs and success metrics to provide clear visibility into the bot’s effectiveness.
- •Review bot-generated responses and interactions to identify quality gaps and opportunities to improve accuracy.
- •Analyze bot performance from both a technical and business perspective.
- •Work closely with Support teams and relevant stakeholders to understand real-world use cases and feedback.
- •Requirements At least Tier 2-level technical Support knowledge; Tier 3-level experience is a strong advantage.
- •Experience with networking and/or security environments.
- •Strong understanding of technical Support environments and the ability to assess the accuracy and quality of technical responses.
- •Experience working directly with customers and a strong understanding of customer needs and Support workflows.
- •Ability to combine technical understanding with business and operational thinking.
Domain expertise
cybersecuritytelecom