Technical Business Analyst
Coates GroupDigital Merchandising company
Chicago, United StatesSenior
Product
About the role
TL;DR
Analyze and document technical requirements to optimize operational efficiency.
- •The Technical Business Analyst is instrumental in optimizing the Coates Technical Support organization's operational efficiency.
- •Through adept tool management, process documentation, and collaboration, this role ensures seamless integration of technology and workflow processes, driving excellence in support delivery and process improvement.
- •Key Responsibilities Collaborate with customers, product managers and business stakeholders to gather, analyze, and document technical and functional business requirements.
- •Map client requirements into product epics/features and decompose them into user stories/tickets with detailed functional and technical requirements.
- •Create necessary artefacts, including capability gap analysis and process flow diagrams.
- •Support the creation of UAT test cases and conduct internal UAT of delivered features.
- •Identify opportunities to improve internal processes and practices and propose practical solutions.
- •Requirements 5+ years experience within a similar role.
- •Tertiary qualification in Computer Science, Software Engineering or related field.
- •Experience in Digital Software for 5+ years (preferred).
- •Experience creating detailed functional specifications for Digital software products (5 years).
- •Experience using Figma, Jira and Confluence.
Required skills
JiraConfluenceFigmaAgileProduct Management
Tech stack
FigmaJiraConfluenceAgile