Technical Operations Specialist

Link operational needs with product development, providing technical guidance and optimizing workflows.

• •As a Technical Operations Specialist, you will be the crucial link between operational needs and product development.
• •You will provide technical guidance to client-facing teams and optimize workflows for efficiency.
• •Key Responsibilities Execute API calls and perform SQL queries to investigate root causes.
• •Provide operational expertise for internal and external projects.
• •Revise current processes and analyze service data to propose improvements.
• •Assist internal stakeholders in ticket escalations and perform technical tasks.
• •Identify and provide creative solutions for challenges outside the regular service process.
• •Requirements Relevant professional experience at a B2B software company.
• •Analytical, tech-savvy, with strong Excel and API knowledge.
• •Ability to quickly familiarize yourself with new and complex technical issues.