Senior Strategy & Operations Manager, Customer Success
GlossGeniusBusiness Management company
New York, United States$170,000-$225,000Senior
Bessemer Venture Partners
Techstars
L Catterton
Imaginary Ventures
Left Lane Capital
Right Side Capital Management
Operations & Strategy
About the role
TL;DR
Owns strategy and execution for customer onboarding, retention, and growth, leveraging AI.
Required skills
Business OperationsCustomer SuccessCustomer OnboardingImplementation ManagementSQLExcelJiraConfluencePythonProblem SolvingAnalytical ThinkingCommunication
Nice-to-have skills
Revenue OperationsProduct ManagementSalesforceHubSpotPowerPoint
Benefits & perks
Health insurance, Dental insurance, Flexible PTO, In-office lunch, Dinner stipends, Wellness platform, Professional development stipend, 401k, Dependent Care FSA, Paid parental leave, Fertility benefits, Adoption benefits, Equity
Tech stack
PythonSQLExcelPowerPointJiraConfluenceGreenhouse