Head of Customer Success, Enterprise & Strategic

Lead enterprise and strategic customer success for Ramp's largest accounts.

• •Ramp is the fastest-growing corporate card and spend management platform in America.
• •We are looking for a Head of Enterprise & Strategic Success to lead our Customer Success motion across Ramp's largest and most complex accounts.
• •Key Responsibilities Own the end-to-end customer success strategy for Ramp's Enterprise and Strategic segments.
• •Build, lead, and develop a high-performing team of Enterprise CSMs.
• •Define and drive the key metrics for the segment.
• •Serve as the executive sponsor and escalation point for Ramp's most complex and highest-value customer relationships.
• •Design and lead change management frameworks tailored to large multinational corporations.
• •Requirements Deep fluency in AI-augmented workflows.
• •Experience in setting the standard for how the CS org leverages AI for customer communication, data synthesis, account prioritization, and predictive engagement.
• •Strong leadership skills with a clear point of view on where AI should replace, augment, or stay out of the customer experience.