Revenue Intelligence Operations Manager, Renewals

Veeam SoftwareData Protection company

United States$102,700 - $263,000 USDManager

Operations & Strategy

About the role

Manages renewals operations, aligning people, data, process, and technology for improved outcomes.

•Sitting at the center of the post-sales ecosystem, the Senior Renewals Operations Manager ensures that renewals execution, seller workflows, customer-facing processes, and performance insights operate as a cohesive system
•aligned with Customer Success, Support, Professional Services, and Sales.
•This role brings together people, data, process, and technology
•including AI-driven capabilities
•to improve renewal outcomes, predictability, and scale.
•It carries significant executive visibility and influence across regions and functions.
•Key Responsibilities Serve as a trusted operational partner to VP and Director of Renewals Operations; deliver executive-ready insights and support MBRs, QBRs, and strategic planning cycles.
•Own the end-to-end renewals operating model and cadence; define and track globally consistent KPIs, leading indicators, and risk signals.
•Own and continuously improve the Renewals Account Manager experience; reduce operational friction and increase time spent in high-value customer interactions.
•Drive coordination on cross-functional initiatives; champion disciplined change management to ensure high adoption of new processes and tools across regions.

ExcelPowerPoint

About the role

Manages renewals operations, aligning people, data, process, and technology for improved outcomes.

•Sitting at the center of the post-sales ecosystem, the Senior Renewals Operations Manager ensures that renewals execution, seller workflows, customer-facing processes, and performance insights operate as a cohesive system
•aligned with Customer Success, Support, Professional Services, and Sales.
•This role brings together people, data, process, and technology
•including AI-driven capabilities
•to improve renewal outcomes, predictability, and scale.
•It carries significant executive visibility and influence across regions and functions.
•Key Responsibilities Serve as a trusted operational partner to VP and Director of Renewals Operations; deliver executive-ready insights and support MBRs, QBRs, and strategic planning cycles.
•Own the end-to-end renewals operating model and cadence; define and track globally consistent KPIs, leading indicators, and risk signals.
•Own and continuously improve the Renewals Account Manager experience; reduce operational friction and increase time spent in high-value customer interactions.
•Drive coordination on cross-functional initiatives; champion disciplined change management to ensure high adoption of new processes and tools across regions.