Senior Customer Success Manager

Drive customer success and retention for North American SaaS customers.

• •We’re hiring an experienced Customer Success Manager to own and grow relationships with our North American customers.
• •You’ll partner closely with procurement, finance, and operations leaders to drive adoption, deliver measurable value, and ensure customers become long-term advocates.
• •Key Responsibilities Own a portfolio of strategic customers across onboarding, adoption, retention and more Lead structured onboarding programs to drive time-to-value and long-term success Run regular business reviews and executive presentations that clearly communicate ROI and roadmap alignment Requirements 3+ years as a Customer Success Manager at a software or AI company 6+ years of total relevant work experience Experience working with enterprise or mid-market SaaS customers