Service Capacity and Automation Program Manager

Manage service capacity and automation programs for Waymo's autonomous driving operations.

• •Waymo Operations is seeking a Service Capacity and Automation Program Manager to lead initiatives focused on scaling the Waymo Driver's operational framework.
• •This hybrid role involves investigating operational metrics, partnering with Product and Engineering on new automation solutions, and driving capacity planning.
• •Key Responsibilities Lead the investigation of garage KPIs and operational metrics to pinpoint systemic bottlenecks.
• •Partner with Product and Engineering on the design, field rollout, and performance monitoring of new garage automations.
• •Drive capacity planning and footprint modeling initiatives for depots.
• •Champion the success of New Product Introductions (NPI) and facility bring-ups.
• •Own cross-functional reporting and executive communication on scaling the garage ecosystem.
• •Requirements 10+ years of experience in technical or operations program management for complex deployment, logistics, or operational infrastructure systems.
• •Proven track record of managing multiple vehicle platforms and complex NPI programs.
• •Extensive experience owning metric investigations, operational triage, and process change management in live footprint environments.