Customer Success Associate

Support onboarding and implementation for new clients, ensuring a smooth, efficient, and low-friction go-live process.

• •Support onboarding and implementation for new clients, ensuring a smooth, efficient, and low-friction go-live process.
• •Key Responsibilities Build and maintain strong, long-term relationships with existing enterprise and mid-market accounts.
• •Drive expansion, cross-selling, and upselling initiatives to deepen product adoption and expand usage across your portfolio.
• •Monitor account health metrics to proactively mitigate churn and identify growth opportunities.
• •Requirements 2-3 years of experience in a customer-facing role.
• •Strong communication and relationship-building skills.
• •Ability to analyze client portfolios and suggest strategic growth plans.