Head of Customer Experience

Lead the post-sales customer journey, ensuring flawless rollouts and exceptional customer experience.

• •As our Head of Customer Experience, you will own the entire post-sales journey for our customers, leading a team that manages everything from solution engineering and implementation to rollout, adoption, expansion, and support.
• •Your mission is to ensure flawless rollouts and create an exceptional customer experience.
• •Key Responsibilities Build and lead the Customer Experience organization, hiring, developing, and coaching the team.
• •Develop scalable systems for technical rollouts, moving from craftsmanship to a streamlined process.
• •Own the post-sales P&L, linking customer health to ARR and identifying expansion opportunities.
• •Shape the product roadmap based on customer feedback and signals from the field.
• •Requirements 4-6 years of experience in Solution Engineering, Implementation, Value Engineering, or Customer Success. 1-2 years of team leadership experience, including hiring and developing individuals.
• •Ability to understand and scope ERP integrations and technical implementations.
• •Experience carrying commercial ownership and driving expansion within accounts.
• •Native German and fluent English language skills.