Program Manager (SME/TL - Team - Client Delivery ) - AI Agents (Healthcare)

Manage AI benefits-verification program delivery for healthcare clients.

• •Join 100ms to automate complex patient access workflows in U.S. healthcare using AI agents.
• •Key Responsibilities Own end-to-end delivery for AI benefits-verification program.
• •Review call transcripts and analytics to identify failure modes and edge cases.
• •Act as day-to-day owner for client delivery; run weekly/quarterly reviews and governance.
• •Define, track, and meet SLAs/KPIs (TAT, first-pass accuracy, AHT, QA scores, issue resolution).
• •Establish QA/QC checks for complex benefits and payer-specific rules.
• •Requirements Minimum 5-8 years of relevant experience in client delivery, preferably in roles such as Program Manager, Subject Matter Expert (SME), or Team Lead.
• •Proven delivery leadership: SLA governance, stakeholder management, and escalation handling.
• •People management experience: scheduling/rosters, training programs, and performance management.
• •Analytical skills (Excel/Sheets; bonus for SQL/BI) and strong data hygiene.