Senior Operations Manager

Lead strategy and operational performance for global contact center functions.

• •The Senior Operations Manager leads end-to-end performance and strategy for multiple contact center functions across P&Ls, driving operational excellence and aligning initiatives with global business goals.
• •Key Responsibilities Define and execute contact center strategy across P&Ls.
• •Direct creation and use of global data analysis and reporting.
• •Develop and engage operations leaders and culture.
• •Own strategic relationships with P&L leads and cross-functional partners.
• •Lead organization-wide transformation and executive communications.
• •Requirements 10+ years in contact center operations or executive leadership.
• •Proven experience leading large-scale organizational change globally.
• •Expertise in strategic planning and complex data analysis.
• •Strong executive communication and presentation skills.