Senior Customer Success Manager
TrustpilotOnline Review company
New York$95,000 - $110,000Senior
Northzone
Index Ventures
SEED Capital Denmark
Draper Esprit
Vitruvian Partners
Sunley House Capital
Sales & Account Management
About the role
TL;DR
Drive strategic product adoption and maximize retention for high-value enterprise customers.
Required skills
Enterprise SalesStakeholder ManagementCommunicationProblem SolvingAnalytical ThinkingCritical ThinkingTeam BuildingPresentation SkillsCustomer OnboardingSQLPythonJavaScriptSalesforceExcel
Nice-to-have skills
Digital MarketingSEM
Benefits & perks
Competitive base salary, Flexible working options, 20 vacation days, 2 personal days, 10 paid holidays, Two paid volunteering days, Learning and development opportunities, Full health insurance, 401k matching, 24/7 Employee Assistance Plan, Access to Headspace, Paid parental leave, Company-wide celebrations and events, ERG activities, Team socials, Onsite gym, Gaming room, Stocked fridge with snacks and drinks, Massages in the office, Happy hours, Rockies Open Day celebrations, Dog friendly office space
Tech stack
PythonJavaScriptSQLGitJiraConfluenceSalesforceGoogle AnalyticsGA4ExcelPowerPoint