About the role
Platform Consultant owns and resolves complex issues for Enterprise and Strategic clients.
- •As a Platform Consultant, you will own Enterprise and Strategic Premium issues from first signal to resolution.
- •Key Responsibilities Take ownership of Enterprise and Strategic Premium issues from first signal to resolution.
- •Build deep expertise across Legora to diagnose and resolve complex, high-impact issues.
- •Translate technical detail into concise, confident guidance for demanding professional users.
- •Own every issue to resolution before escalating.
- •Spot recurring issues and user pain points, and partner with Product, Engineering, and Legal Engineering to fix them at the source.
- •Set the standard for enterprise readiness, escalation precision, and handoff quality.
- •Own your share of the global handoff rhythm.
- •Requirements Experience in owning complex, high-stakes B2B relationships.
- •Ability to turn frustrated users into advocates.