Head of Operations - Customer Care/Collections
M-KOPAConsumer Finance company
AccraDirector
Sumitomo Corporation
Generation Investment Management
Broadscale Group
Blue Haven Initiative
Lightrock
Latitude
Operations & Strategy
About the role
TL;DR
Lead operations, customer care, and collections to drive financial progress for everyday earners in Ghana.
Required skills
Team ManagementLeadershipProject ManagementCommunicationProblem SolvingAnalytical ThinkingCritical Thinking
Nice-to-have skills
Business OperationsRevenue Operations
Domain expertise
fintechlogistics
Benefits & perks
Professional development programmes, coaching partnerships, Family-friendly policies, flexible working arrangements, Well-being support, career growth opportunities