Scaled Customer Success Manager

Partner with customers to advance their employee experience strategy.

• •Culture Amp is seeking a Scaled Customer Success Manager to partner with customers to advance their employee experience strategy and drive continued value from Culture Amp's products and services.
• •This role involves managing a large book of business to ensure customer retention, value realization, and advocacy.
• •Key Responsibilities Establish strategic partnerships with customers to advance their employee experience strategy.
• •Own customer relationships to drive adoption, retention, and advocacy.
• •Analyze data and customer usage to identify expansion and upsell opportunities.
• •Advocate internally for customer needs and partner with cross-functional teams.
• •Requirements 2-3 years of experience in a customer-facing role.
• •Strong passion for helping others succeed and creative problem-solving skills.
• •Ability to influence organization and senior stakeholders, especially HR leaders.
• •Experience managing a large book of business and driving customer adoption.