Senior Product Designer

Designing operationally complex areas for product and customer outcomes.

• •Senior Product Designer to own design for operationally complex areas, working closely with PMs and engineers in a trio model to shape product and customer outcomes.
• •Key Responsibilities Own domains end-to-end from discovery through shipping and measuring impact.
• •Drive measurable provider outcomes (onboarding, time-to-task, adoption, support reduction).
• •Build customer fluency via shadowing, account calls, and user research.
• •Address design debt and elevate design standards and patterns.
• •Shape roadmap with design-led problem framing.
• •Requirements Experience designing complex, workflow-heavy operational software (scheduling, billing, inventory, payroll).
• •Strong end-to-end ownership across discovery and delivery with PMs and engineers.
• •Customer-driven instincts and experience conducting user research.
• •Craft that simplifies complex workflows and improves usability.