Head of Client Experience, Symmetry

Lead client experience vision and team at Symmetry.

• •We are searching for a transformational leader and technical builder who is motivated about reimagining client experience in an AI-native world.
• •The Head of Client Experience will design and execute a vision of how best to serve and delight our clients now and into the future.
• •Key Responsibilities Set the vision for CX at Symmetry
• •define "agentic client experience" with a balance of technology and human judgment.
• •Build toward 24/7 AI-powered support where clients get what they need through intelligent agents.
• •Lead approximately 10 people across Software Support, Enablement, and Client Success.
• •Enhance team efficiency with AI and automation.
• •Requirements Experience leading client-facing teams (Support, Enablement, Client Success).
• •Experience with AI-powered client experiences and agentic systems.
• •Technical understanding of how AI products integrate with client workflows.