Manager, Revenue Operations (Post-Sales)

Lead post-sales revenue operations to scale the Global Revenue Organization.

• •Lead post-sales revenue operations to scale the Global Revenue Organization through AI, automation, and process excellence while managing a high-performing team.
• •Key Responsibilities Partner with CS, Sales, Product, and RevOps to build an AI-informed operational roadmap.
• •Manage, mentor, and develop a post-sales operations team to drive performance.
• •Improve processes and data integrity across CS platforms (Gainsight, Salesforce, RocketLane).
• •Lead cross-functional projects and drive change management and adoption.
• •Establish AI/automation strategy, governance, and responsible usage frameworks.
• •Requirements 5+ years in Customer Success, Revenue Operations, or similar SaaS operational roles.
• •Experience with Gainsight and Salesforce and automation workflows (e.g., Salesforce flows, Zapier/Workato).
• •Proven people management, coaching, and change management skills.
• •Ability to define/enforce data standards and work with AI-assisted analytics.