Senior Manager, Customer Success

Lead and grow the Customer Success team in APJ, driving customer value and retention.

• •We are seeking a seasoned leader to manage and grow our Customer Success team in APJ.
• •This role drives customer value, retention, and growth across large accounts.
• •Key Responsibilities Lead, mentor, and develop a high-performing CSM team Serve as the primary representative of the APJ region in our Global Customer Success organization Ensure the team drives measurable customer value and maximizes product adoption Set clear performance expectations and coach team members to success Partner with cross-functional teams to ensure a unified customer journey Requirements Strong leadership and people management skills Proven track record in Customer Success or Account Management Excellent communication and strategic planning abilities Experience with cross-functional collaboration Ability to drive operational rigor and strategic account planning