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About the role
TL;DR
Lead AI agent and automation product development, leveraging LLMs to enhance customer experiences.
- •Lead the development and scaling of Jerry.ai's AI platform and customer experiences, leveraging LLMs and agents to automate over 70% of inbound sales and service requests.
- •This role sits at the intersection of product, engineering, and applied AI.
- •Key Responsibilities Lead end-to-end development for our AI platform and customer experiences.
- •Design prompt strategies, evaluation frameworks, and guardrails.
- •Serve as the technical translator between engineering and the broader organization.
- •Drive systematic improvement in answer quality, customer satisfaction, and automation rates.
- •Work with partners at OpenAI to evaluate and deploy next-generation models.
- •Requirements 3+ years of experience in a technical role at a fast-paced startup.
- •Passion and curiosity for AI systems including modern LLMs.
- •Track record of taking complex ideas and turning them into scalable products.
- •Familiarity with SQL and comfortable diving into data.
Required skills
OpenAI APILLMsSQLProduct StrategyGo-to-MarketFeature PrioritizationCustomer DiscoveryProduct AnalyticsCompetitive AnalysisPythonJavaScriptTypeScriptNode.jsReact
Nice-to-have skills
AWSGoogle CloudAzureDockerKubernetesCI/CDGit
Domain expertise
insurtechaiproductivity
Benefits & perks
equity grants, health insurance, dental coverage, vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, wellness benefits
Tech stack
OpenAI APILLMsSQLPythonJavaScriptTypeScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGit