Account Manager I (fixed term cover), APAC
BrandwatchSocial Media company
Singapore, SingaporeMid
Highland Europe
Nauta Capital
Partech Ventures
Sales & Account Management
About the role
TL;DR
Drives customer success via scalable, digital methods using centralized platforms.
- •A Digital Customer Success Manager manages a pooled portfolio of accounts, focusing on scalable engagement and servicing rather than dedicated, one-to-one account management.
- •Their primary goal is to drive adoption, retention, and satisfaction using centralised digital platforms.
- •Key Responsibilities Guide customers through a self-service onboarding experience using resources provided in the Success Hub.
- •Manage a pool of accounts, optimising capacity and engagement across a wide customer base.
- •Monitor customer inquiries via the Success Hub or email, triage issues, and provide resolutions.
- •Ensure customers have the tools, resources, and guidance they need throughout the lifecycle.
- •Collaborate with Support, Sales, MDR, and Account Management teams.
- •Requirements Efficient time and task management across a high-volume, pooled portfolio.
- •Excellent written communication skills, with empathy and a solution-oriented mindset.
- •Familiarity with customer success platforms (Intercom, Salesforce, Success Hub).
- •Comfortable with continual process improvement and digital tools.
Required skills
Customer SuccessAccount ManagementSalesforce
Tech stack
Salesforce