Service Support Specialist

Provide technical guidance and support for vehicle service and warranty lifecycle.

• •Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation.
• •The Service Support Specialist (Techline) serves as the primary point of contact for Harbinger customers, dealers, Authorized Service Providers (ASPs), and internal stakeholders throughout the vehicle ownership and warranty lifecycle.
• •Key Responsibilities Serve as the primary contact for service-related inquiries from customers, dealers, and service partners.
• •Provide diagnostic direction and technical assistance to dealers, ASPs, and field personnel.
• •Review and authorize warranty, policy, and goodwill requests in accordance with company guidelines.
• •Collaborate with internal departments to ensure timely issue resolution and customer satisfaction.
• •Identify opportunities to improve customer experience, operational efficiency, and service network performance.
• •Requirements Degree in Automotive Technology, Diesel Technology, Electrical Technology, or a related technical field preferred.
• •Strong mechanical and electrical diagnostic aptitude.
• •Exceptional verbal and written communication skills.