About the role
Provide technical support for cloud environments, resolving customer issues end-to-end.
- •We are looking for a proactive Cloud Support Engineer to join our dynamic team.
- •In this role, you will own technical problems end-to-end within your scope including investigating, diagnosing and resolving customer issues across SaaS and private cloud environments.
- •Key Responsibilities Act as the second line of defense for technical queries, ensuring timely and effective resolution of customer issues.
- •Diagnose issues using logs, traces, and reproducible test cases; work confidently with kubectl, awscli, and at least one scripting language.
- •Collaborate effectively within the team and across regions and time zones, sharing knowledge proactively.
- •Contribute to runbooks, KEDB articles, and FAQs, maintaining documentation hygiene.
- •Represent the voice of the customer in internal discussions and initiatives.
- •4 years in technical support, IT operations, cloud operations or a related field.
- •Working proficiency with CLI tools (e.g., kubectl, awscli) and scripting skills in Python, JavaScript or similar.
- •Working knowledge of GraphQL, REST APIs and MCP-related troubleshooting.
Tech stack
PythonJavaScriptGraphQLREST APIPrometheusGrafanaDockerKubernetesAWS