Member Support Representative Tier 2 (Part-Time)
FoodsmartNutrition Tech company
United StatesMid
Kleiner Perkins
The Rise Fund
62 Ventures
Advocate Health
American College of Cardiology Foundation
Acequia Capital
Operations & Strategy
About the role
TL;DR
Provide live member support, troubleshoot technical issues, and liaise with providers.
- •As a Member Support Representative Tier 2, you will provide live support for incoming calls from members seeking guidance on services, eligibility, and benefits.
- •You will handle elevated technical troubleshooting, liaise with providers, and support operational projects.
- •Key Responsibilities Empathetically interact with members and providers via live inbound calls.
- •Document interactions and resolutions to ensure seamless follow-up.
- •Verify member eligibility and coverage benefits while communicating information clearly.
- •Assist members with troubleshooting platform and account issues.
- •Collaborate with peers and internal groups to find accurate solutions to complex problems.
- •Requirements Strong oral and written communication skills, adaptable to different situations.
- •Ability to manage multiple ongoing tasks without missing deadlines.
- •Resilient and capable of quickly adapting to changes in workflows and processes.
- •Experience in solving complex problems requiring critical thinking and resource navigation.
- •Comfortable with handling sensitive and protected information, including PII and PHI, with a basic understanding of HIPAA.
Required skills
HIPAA
Domain expertise
healthcare
Tech stack
HIPAA