Order Management & Billing, Ads

Owns operational readiness and execution for Ads Order-to-Cash lifecycle.

• •We are looking for a strategic and hands-on operator to help build and scale the operational backbone supporting OpenAI's Ads monetization business.
• •This role will own operational readiness and execution across the Ads Order-to-Cash lifecycle, ensuring scalable billing operations, financial accuracy, and strong operational controls.
• •Key Responsibilities Own operational readiness for new Ads monetization launches, including testing, billing validation, reconciliation, go-live execution, and post-launch hypercare.
• •Design and scale operational processes supporting Ads billing, campaign monetization, credits, coupons, pricing changes, adjustments, and invoice generation.
• •Partner closely with Ads Product, Engineering, Revenue Systems, GTM, Deal Desk, Finance, and Legal to operationalize new monetization capabilities while ensuring downstream billing and revenue processes remain accurate.
• •Build scalable operational workflows supporting high-volume Ads transactions while maintaining strong financial controls and operational excellence.
• •Drive automation and AI-enabled workflows that reduce manual work, improve operational efficiency, detect billing anomalies, and proactively identify revenue-impacting issues.
• •Requirements 7+ years of experience in Ads Operations, Monetization Operations, Billing Operations, Revenue Operations, or Order-to-Cash within a high-growth technology company.
• •Experience supporting digital advertising platforms, marketplace businesses, usage-based billing, or other high-volume transaction environments.
• •Strong understanding of Ads monetization models including CPM, CPC, CPA, credits, promotional programs, discounts, and usage-based pricing.