Customer Success Manager

Customer Success Manager for Shield AI aircraft products in Greece.

• •Shield AI is seeking a Customer Success Manager in Greece to be the primary customer-facing lead for aircraft product and service integration, operational support, and long-term customer success.
• •This role will be the customer's first point of contact for support needs and issue resolution.
• •Key Responsibilities Serve as the primary on-site customer success and support lead for Shield AI aircraft products and services in Greece.
• •Own intake, triage, coordination, and follow-through for customer feedback, service needs, and technical issues.
• •Build trusted customer relationships by maintaining clear communication and escalating issues with urgency.
• •Advocate for the customer within the Aircraft Division, ensuring field feedback informs product priorities.
• •Track customer health indicators and identify risks affecting customer readiness and mission success.
• •Requirements 5+ years of experience in customer success, customer service, technical support, or related mission-critical environments.
• •Experience supporting technology integration efforts at the fleet or enterprise level.
• •Experience working directly with military, government, defense, aviation, or mission-critical technology customers.