Principal, Revenue Operations & Strategy

Build operational foundation for post-sales processes, focusing on improving NRR and service adoption.

• •Moxie is seeking a Principal of Revenue Operations & Strategy to build the operational foundation for post-sales processes, providing clarity for growth teams and leadership.
• •This role will architect the post-sales motion, focusing on improving Net Revenue Retention (NRR) and service adoption.
• •Key Responsibilities Own post-sales analytics, building reporting for churn, retention, launch velocity, and service adoption.
• •Close the book-to-live gap by designing implementation tracking and handoff frameworks.
• •Build a repeatable GMV growth framework using segmentation, cohort analysis, and service-line reporting.
• •Automate recurring operational motions for Customer Success Managers to increase provider time.
• •Standardize NRR, churn, and expansion definitions across teams, acting as connective tissue between Finance, Customer Growth, and Sales.
• •Requirements 5-8 years of experience in Revenue Operations, Customer Success Operations, BizOps, or Finance & Strategy at a high-growth SaaS or tech-enabled services company.
• •Proven experience building post-sales infrastructure from scratch using HubSpot, including renewal pipelines and churn dashboards.
• •Strong financial modeling and analytical skills, with the ability to translate data into strategic recommendations.