Director, Commercial Customer Success

Define and scale Commercial Customer Success strategy and operations.

• •Own and scale Commercial Customer Success function, including Partner Customer Success motion.
• •Key Responsibilities Define Commercial CS strategy and vision.
• •Build and scale Partner Customer Success.
• •Design an operating model that scales without losing the human touch.
• •Lead and develop leaders.
• •Drive results across retention, adoption, and expansion.
• •Requirements Proven CS leadership at scale.
• •Experience scaling Commercial CS motions.
• •Partner / ecosystem experience.
• •Functional strategy and operating-model design.