Customer Success Manager

Support fundraising efforts of high-value nonprofit and enterprise customers.

• •Givebutter is seeking a Customer Success Manager to support the fundraising efforts of high-value nonprofit and enterprise customers.
• •The CSM will drive adoption, value realization, growth, and renewals across a scaled portfolio while maintaining a high level of value to customers.
• •Key Responsibilities Serve as a lead point of contact for high value customer accounts.
• •Become a subject expert in the Givebutter platform.
• •Assist with the creation and maintenance of educational materials.
• •Requirements Understand fundraising, donor engagement, or nonprofit development.
• •Have hands-on experience in post-sales customer success or account management roles in tech.
• •Are tech savvy and comfortable teaching others how to use software tools.