Forward Deployed Engineer (Customer)
DevRevCustomer Support company
Austin, United StatesMid
Khosla Ventures
Alumni Ventures
Mayfield Fund
Param Hansa Values
About the role
TL;DR
Forward Deployed Engineer (Customer)
- •About DevRev At DevRev, we're building the future of work with Computer
- •your AI teammate.
- •Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions.
- •It extends your existing software with AI-native apps and agents that work alongside your teams and customers
- •updating workflows, coordinating across teams, and eliminating repetitive work.
- •We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems.
- •Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
- •About the role As a Forward Deployed Engineer (Customer), you will serve as the lead technical strategist embedded with our customers.
- •You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s platform.
- •This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration.
- •You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact.
- •What You’ll Do Own Customer Context: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design.
- •Architect AI Transformation: Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices.
- •Be a Trusted Advisor: Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities.
- •Translate & Coordinate: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable.
- •Design Reusability: Architect modular, scalable solutions that can be extended across customers and verticals.
- •Drive Delivery: Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence.
- •Support Pre-Sales: Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort.
- •Lead Innovation: Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs.
- •Maintain Quality & Compliance: Ensure all solutions meet performance, security, and compliance standards.
- •Travel Ready: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement.
- •What You Bring Experience: 7+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations.
- •AI & Cloud: Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines).
- •Business Acumen: Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans.
- •Design Thinking: A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures.
- •Communication: Exceptional ability to convey complex technical and business concepts to diverse stakeholders, both technical and non-technical.
- •Project Leadership: Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines.
- •Metrics Focus: Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes.
- •SaaS & Platform Fluency: Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles.
- •Education: Bachelor's degree in Computer Science, Engineering, or related discipline.
- •Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus.
- •DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Tech stack
GoRustAWSGCPAzure