Technical Solution Engineer

Ensure continuity of Solid 5 and Solid WEB environments.

• •The role involves ensuring the continuity of Solid 5 and Solid WEB environments, bridging expertise gaps in 'Expert' functionalities for legacy applications.
• •Key Responsibilities Lead migrations for Solid 5 customers, managing technical work.
• •Manage complex L2 escalations to provide redundancy for technical issues.
• •Identify, investigate, and escalate technical issues by creating Jira tickets.
• •Requirements Advanced SQL proficiency for troubleshooting and migration execution.
• •Experience with Jira for issue management.
• •Strong problem-solving skills for technical escalations.